Privacy Policy

Carly Cavilla-Hunt is committed to protecting your privacy and handling your personal information with care, transparency and respect.

This Privacy Policy explains what information may be collected, how it is used, how it is stored and the rights you have in relation to your personal data.

Who we are

Carly Cavilla-Hunt provides independent support to families completing applications for Disability Living Allowance (DLA) for children.

Carly Cavilla-Hunt is registered with the Information Commissioner's Office (ICO) as a Data Controller. Registration number: ZX159546.

What information we collect

We only collect personal information that you choose to provide to us.

This may include:

Your name, email address and telephone number.

Information shared through the contact form, intake form or email correspondence.

Information relating to your child's needs, daily living, disabilities, health, neurodivergence, education, professional involvement and support arrangements where you choose to share this in order to receive support.

Information about children is only collected through a parent, carer or person with parental responsibility.

Special Category Data

Due to the nature of the support provided, you may choose to share information that is considered Special Category Data under UK data protection law.

This may include information relating to:

Health conditions and disabilities.

Autism, ADHD and other neurodivergent profiles.

Mental health and emotional wellbeing.

Educational provision, EHCPs and professional reports.

Medication, therapies and support needs.

This information is processed only where necessary to provide the support you have requested and with your explicit consent.

How we use your information

Your information is used solely to:

Respond to your enquiry.

Discuss whether support is appropriate for your circumstances.

Provide DLA application support services.

Arrange appointments and communicate throughout the support process.

Meet legal, accounting and record-keeping obligations where required.

Your information will never be sold, rented or shared for marketing purposes.

Lawful Basis for Processing

Personal information is processed under the following lawful bases:

Consent – where you voluntarily provide information or contact us for support.

Contract – where processing is necessary to provide paid services requested by you.

Legal Obligation – where records must be retained to meet tax, accounting or regulatory requirements.

Special Category Data is processed only with your explicit consent and where necessary to provide the requested support.

Third-Party Services

Trusted third-party providers may be used to support the running of the business, including:

IONOS (website hosting and contact forms)

Stripe (payment processing)

Zoom (video appointments)

Email and document storage providers

These providers only process personal information as necessary to provide their services and are expected to maintain appropriate security measures.

How your information is stored

Personal information is stored securely using password-protected devices, accounts and systems.

Access to personal information is limited to Carly Cavilla-Hunt and trusted service providers where necessary to deliver the service requested.

Reasonable steps are taken to protect personal information from loss, misuse, unauthorised access or disclosure.

How long information is kept

Enquiries that do not progress to paid support will usually be deleted within six months.

Records relating to paid services, invoices and financial information may be retained for up to six years in order to meet legal and accounting obligations.

Information will not be kept for longer than is reasonably necessary.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information held about you.

Request correction of inaccurate information.

Request deletion of personal information where appropriate.

Request that processing is restricted in certain circumstances.

Object to processing in some situations.

Withdraw consent at any time where consent is the basis for processing.

You also have the right to make a complaint to the Information Commissioner's Office if you believe your personal information has not been handled appropriately.

Contact

If you have any questions about this policy or how your data is handled, please contact:
Carly Cavilla-Hunt by clicking HERE.